Technical Support
Technical support
Trusted by industry-leading enterprise companies around the world.
Choose the support level that fits your deployment
All tiers include 24/7 incident response with P1 guarantees, access to our Apache committer engineering team, and strategic guidance. Each tier differs in response SLA, dedicated resources, and proactive services.
ActiveMQ Classic → Artemis
P1 Response
4 hoursBusiness hours supportIdeal for non-mission-critical deployments and teams with internal SRE capacity.
✓ Dual-publish bridge configuration
✓ Client library compatibility audit
✓ Zero-downtime cutover execution
✓ Rollback plan with tested restore
Start Classic → Artemis Migration
Classic → Artemis Kubernetes
Classic to Artemis on Kubernetes
Migrate to Artemis and modernise your deployment model simultaneously — moving to a containerised, Helm-managed, highly-available broker cluster on Kubernetes.
✓ Helm chart design & PVC configuration
✓ StatefulSet & network policy setup
✓ Parallel cluster dual-run period
✓ Ingress & TLS termination config
Plan Kubernetes Migration
IBM MQ / RabbitMQ →ActiveMQ
Legacy Broker to ActiveMQ
Migrate from IBM MQ, RabbitMQ, TIBCO EMS, or other commercial brokers to Apache ActiveMQ Artemis — reducing licence costs while gaining open-source flexibility.
✓ Real-time portfolio risk calculation
✓ Regulatory reporting (CCAR, Dodd-Frank)
✓ Stress testing data pipelines
✓ KYC/AML event processing
✓ Audit trail preservation
Discuss Legacy Migration
Why internal teams struggle with production deployments
These are the four operational challenges we see every time an enterprise attempts to support ActiveMQ, Artemis, or Camel in production without expert backup — and why they choose meshIQ instead.
Incidents go undiagnosed for hours
Broker performance degrades, queues back up, or routing fails. Your internal team investigates logs, but without deep knowledge of broker internals, journal behavior, or thread pool tuning, diagnosis takes hours or days.
Knowledge gaps compound over time
Version upgrades, cluster scaling, security hardening, Kubernetes migration — each initiative requires skills your team hasn’t built yet. Critical projects slip into overdue territory.
You’re paying for hardware you don’t need
Broker isn’t tuned for your workload. Thread pools are too large, paging is misconfigured, or network topology wastes bandwidth. You scale vertically instead of optimizing, burning infrastructure budget.
Security posture goes unmaintained
CVEs are released, compliance requirements evolve, and broker configuration drifts from best practices. Your team is firefighting incidents instead of proactively hardening.
Why meshIQ Apache ActiveMQ® support is different
The difference between a vendor who read the docs and a team who writes the code.
What’s included in every support plan
24/7 Incident Response
Round-the-clock monitoring, alerting, and incident management. Named engineers with escalation paths to Apache committers for complex issues.
Proactive Monitoring
Broker health metrics, queue depth tracking, connection pool monitoring, and anomaly detection. Most P1 incidents are caught and resolved before you’re even aware.
Performance Tuning & Optimization
Deep-dive analysis of broker configuration, JVM settings, network topology, and workload characteristics. Typical outcome: 20–40% throughput gains.
Security & Compliance Reviews
CVE patching, authentication/authorization hardening, data protection, and audit logging for regulated industries.
Version Upgrade Planning
Guided major and minor version upgrades with compatibility analysis, staging validation, and zero-downtime cutover execution.
Quarterly Business Reviews
Strategic guidance on architecture, scaling roadmaps, cost optimization, and emerging risks. Professional and Enterprise only.
Find the right support plan for your deployment
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Read our G2 customer reviews.
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Migration success stories
Two recent enterprise migrations — different paths, same outcome: zero message loss, on time, on budget.
Success stories
Stabilizing and scaling apache ActiveMQ® for enterprise operations.
A global retailer transformed its messaging infrastructure from an unstable broker network into a predictable, high-performance foundation for growth.
Success stories
Taming the broker network – achieving reliable apache ActiveMQ® Operations.
How a global retailer transformed fragile Apache ActiveMQ® operations into reliable, scalable messaging infrastructure through support and automation.
Ready to deploy mission-critical messaging?
Frequently asked questions about technical support
The questions every enterprise asks before committing to a support partnership.
Standard offers 4-hour P1 response during business hours, ideal for non-critical systems. Professional provides 1-hour P1 response 24/7, a named Technical Account Manager, and a dedicated on-call engineer. Most organizations start with Professional once ActiveMQ/Artemis becomes production-critical.
Yes. Many customers begin with Standard and scale to Professional as deployments grow or mission-criticality increases. We support mid-cycle upgrades with no setup fees.
Yes. Support plans cover all your ActiveMQ, Artemis, and Camel deployments across production, staging, and dev environments. One plan, comprehensive coverage.
We integrate with Prometheus, Grafana, Datadog, New Relic, and other standard monitoring stacks. We don’t require proprietary tools. We work with your existing observability platform and add deep broker-level insights.