Leading US Grocery Retailer Achieves Seamless Queue Management and Cost Efficiency
Ensured Seamless Queue Management and Cost Efficiency with meshIQ
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A leading US grocery retailer wanted to streamline their queue management processes, reduce technical debt, and achieve substantial cost savings
The Problem
The retailer faced numerous challenges including a small pool of administrators coupled with a continually shrinking budget, and a lack of expertise in maintaining their stable mainframe. Queue Manager restarts were cumbersome and problematic, often causing missed fulfillment cutoff times and resulting in stockouts. Additionally, MQ disruptions every Wednesday severely impacted the promotional engine, finance, and recording functions, further exacerbating operational difficulties.
Overview
Key Results
