Published November 4, 2021
Researchers and thought leaders shared 3 predictions for enterprise CIOs and IT leaders that are particularly relevant and important to consider as we move into 2022:
Prediction 1: Through 2026, 65% of CIOs will sustain a cycle of tech-based empowerment, agility, and resilience through collaborative governance, new service delivery models, and a business outcomes orientation.
Published April 5, 2021
Customer experience, also known as CX, is a hot topic today. Observability and AIOps (machine learning and artificial intelligence for IT operations), can be used for determining and linking transaction performance to your business performance, in real-time. That makes them hot topics as well. I recently spoke with two experts about the intersection of these topics to discuss what leading companies are doing (and evaluating) in these areas, and how they’re doing it. The discussion includes these areas:
Published February 23, 2021
The pandemic hit, and the world has changed forever. I do not mean to sound overdramatic, but having 100% remote working, and 100% e-business forced on much of the business world, we have had to learn a lot of rather uncomfortable lessons.
