The Business Issue
When a large industry leading retailer began receiving reports of lost customer orders, they did not initially believe the reports. Was it possible that hundreds of orders from large commercial customers were simply disappearing? They did not believe so and initially assumed these customers were simply submitting the orders incorrectly. However, as the number and size of the orders continued to increase, they had no choice but to accept that the problem may be within their systems.
As a result of these issues, this retailer installed AutoPilot M6 and AutoPilot for WebSphere MQ. meshIQ AutoPilot solutions directly improve their availability. AutoPilot M6 provides insight when the problem was occurring. AutoPilot is configured to alert them if this or similar problem happen again. Most importantly, AutoPilot provides proactive application management to minimize the opportunity for the problem to occur at all.
With AutoPilot installed, this customer is able to monitor their applications proactively and prevent problems such as the one above from occurring. This means that customer orders are processed and not lost. And their CIO sleeps much better at night.