--- title: "Technical Support" date: 2026-05-11 author: "meshIQ" featured_image: "https://www.meshiq.com/wp-content/uploads/featured_default.jpg" --- # Technical Support Technical Support # **Technical support** 24/7 SLA-backed support for ActiveMQ, Artemis, and Camel in production. Expert incident response, proactive monitoring, and strategic guidance from Apache committers. [Get a Free Migration Assessment](https://www.meshiq.com/apache-activemq/enterprise-support/)[See Use Cases](https://www.meshiq.com/success-stories/)**✓** FINRA-compliant messaging **✓** PCI-DSS ready **✓** Sub-millisecond latency ## Trusted by industry-leading enterprise companies around the world. ![Citi logo](https://meshiqdev.wpenginepowered.com/wp-content/uploads/logo_citi.svg)![Albertsons logo](https://meshiqdev.wpenginepowered.com/wp-content/uploads/logo_albertsons.svg)![ABN-AMRO logo](https://meshiqdev.wpenginepowered.com/wp-content/uploads/logo_abn-amro.svg)![Sodexo logo](https://meshiqdev.wpenginepowered.com/wp-content/uploads/logo_sodexo.svg)![TD Securities logo](https://meshiqdev.wpenginepowered.com/wp-content/uploads/logo_td-securities.svg)![Fiserv logo](https://meshiqdev.wpenginepowered.com/wp-content/uploads/logo_fiserv.svg)![Mizuho logo](https://meshiqdev.wpenginepowered.com/wp-content/uploads/logo_mizuho.svg)![BNY Mellon logo](https://meshiqdev.wpenginepowered.com/wp-content/uploads/logo_bny-mellon.svg)![GM Financial logo](https://meshiqdev.wpenginepowered.com/wp-content/uploads/logo_gm-financial.svg)![Societe Generale logo](https://meshiqdev.wpenginepowered.com/wp-content/uploads/logo_societe-generale.svg)![Honda logo](https://meshiqdev.wpenginepowered.com/wp-content/uploads/logo_honda.svg)![UBS logo](https://meshiqdev.wpenginepowered.com/wp-content/uploads/logo_ubs.svg)![MetLife logo](https://meshiqdev.wpenginepowered.com/wp-content/uploads/logo_metlife.svg) ## Choose the support level that fits your deployment All tiers include 24/7 incident response with P1 guarantees, access to our Apache committer engineering team, and strategic guidance. Each tier differs in response SLA, dedicated resources, and proactive services. ActiveMQ Classic → Artemis ### ******P1 Response****** 4 hoursBusiness hours supportIdeal for non-mission-critical deployments and teams with internal SRE capacity. **✓** Dual-publish bridge configuration **✓** Client library compatibility audit **✓** Zero-downtime cutover execution **✓** Rollback plan with tested restore Start Classic → Artemis Migration Classic → Artemis Kubernetes ### ******Classic to Artemis on Kubernetes****** Migrate to Artemis and modernise your deployment model simultaneously — moving to a containerised, Helm-managed, highly-available broker cluster on Kubernetes. **✓** Helm chart design & PVC configuration **✓** StatefulSet & network policy setup **✓** Parallel cluster dual-run period **✓** Ingress & TLS termination config Plan Kubernetes Migration IBM MQ / RabbitMQ →ActiveMQ ### ****Legacy Broker to ActiveMQ**** Migrate from IBM MQ, RabbitMQ, TIBCO EMS, or other commercial brokers to Apache ActiveMQ Artemis — reducing licence costs while gaining open-source flexibility. **✓** Real-time portfolio risk calculation **✓** Regulatory reporting (CCAR, Dodd-Frank) **✓** Stress testing data pipelines **✓** KYC/AML event processing **✓** Audit trail preservation Discuss Legacy Migration ## Why internal teams struggle with production deployments These are the four operational challenges we see every time an enterprise attempts to support ActiveMQ, Artemis, or Camel in production without expert backup — and why they choose meshIQ instead. ![](https://www.meshiq.com/wp-content/uploads/icon_24x7-1.svg) ### ****Incidents go undiagnosed for hours**** Broker performance degrades, queues back up, or routing fails. Your internal team investigates logs, but without deep knowledge of broker internals, journal behavior, or thread pool tuning, diagnosis takes hours or days. ![](https://www.meshiq.com/wp-content/uploads/icon_knowledge-gap.svg) ### Knowledge gaps compound over time Version upgrades, cluster scaling, security hardening, Kubernetes migration — each initiative requires skills your team hasn’t built yet. Critical projects slip into overdue territory. ![](https://www.meshiq.com/wp-content/uploads/icon_consulting.svg) ### ********You’re paying for hardware you don’t need******** Broker isn’t tuned for your workload. Thread pools are too large, paging is misconfigured, or network topology wastes bandwidth. You scale vertically instead of optimizing, burning infrastructure budget. ![](https://www.meshiq.com/wp-content/uploads/icon_security-3.svg) ### Security posture goes unmaintained CVEs are released, compliance requirements evolve, and broker configuration drifts from best practices. Your team is firefighting incidents instead of proactively hardening. ## Why meshIQ Apache ActiveMQ® support is different The difference between a vendor who read the docs and a team who writes the code. ### Apache committers on every account Our engineers hold Apache committer status and actively contribute to Apache ActiveMQ®, Apache Artemis and Apache Camel. When your issue requires upstream knowledge, we have it — no escalation to a third party. ### ******Named engineer, not a ticket queue****** Every Professional and Enterprise customer has a named Technical Account Manager and a dedicated on-call engineer. You talk to a person, not a bot or a rotating helpdesk. ### ********SLA with financial backing******** Our SLAs are contractually guaranteed with service credits. If we miss a P1 response time, you receive automatic credit against your next invoice. No arguments, no forms. ### Proactive, not reactive MeshIQ monitoring detects anomalies before they cause outages. Most P1 incidents in our portfolio are resolved before the client is even aware there was a problem. ### Vendor-neutral by principle We don’t sell proprietary middleware or try to migrate you off open-source. Our only product is expertise. You get advice that serves your architecture, not our revenue. ### On-premise, cloud & Kubernetes Full support for Apache ActiveMQ® deployments on bare metal, VMware, AWS, Azure, GCP, and Kubernetes — including Helm chart deployment patterns and operator-managed clusters. ![](https://www.meshiq.com/wp-content/uploads/screenshot_Apache-committers.jpg) ![](https://www.meshiq.com/wp-content/uploads/screenshot_Named-Engineer.jpg) ![](https://www.meshiq.com/wp-content/uploads/screenshot_SLA-with-financial-backing.jpg) ![](https://www.meshiq.com/wp-content/uploads/screenshot_Proactive.jpg) ![](https://www.meshiq.com/wp-content/uploads/screenshot_Vendor-Neutral.jpg) ![](https://www.meshiq.com/wp-content/uploads/screenshot_On-prem-cloud-kubernetes.jpg) ## ****What’s included in every support plan**** ![](https://meshiqdev.wpenginepowered.com/wp-content/uploads/icon_24x7.svg) ###### ****24/7 Incident Response**** Round-the-clock monitoring, alerting, and incident management. Named engineers with escalation paths to Apache committers for complex issues. ![](https://www.meshiq.com/wp-content/uploads/icon_proactive-monitoring.svg) ###### Proactive Monitoring Broker health metrics, queue depth tracking, connection pool monitoring, and anomaly detection. Most P1 incidents are caught and resolved before you’re even aware. ![](https://meshiqdev.wpenginepowered.com/wp-content/uploads/icon_tuning.svg) ###### ****Performance Tuning & Optimization**** Deep-dive analysis of broker configuration, JVM settings, network topology, and workload characteristics. Typical outcome: 20–40% throughput gains. ![](https://meshiqdev.wpenginepowered.com/wp-content/uploads/icon_security.svg) ###### ****Security & Compliance Reviews**** CVE patching, authentication/authorization hardening, data protection, and audit logging for regulated industries. ![](https://www.meshiq.com/wp-content/uploads/icon_version-upgrade.svg) ###### ****Version Upgrade Planning**** Guided major and minor version upgrades with compatibility analysis, staging validation, and zero-downtime cutover execution. ![](https://meshiqdev.wpenginepowered.com/wp-content/uploads/icon_tech-ac-manager.svg) ###### ****Quarterly Business Reviews**** Strategic guidance on architecture, scaling roadmaps, cost optimization, and emerging risks. Professional and Enterprise only. ## Find the right support plan for your deployment Talk to our technical support team about your current ActiveMQ, Artemis, or Camel environment and discover how we can reduce your MTTR, improve uptime, and free your internal team to focus on innovation. [Schedule Consultation ](https://www.meshiq.com/apache-activemq/enterprise-support/) ## Our clients say it best. Read our G2 customer reviews. Hear what our reviews — or leave your own review at G2. [More reviews at G2](https://www.g2.com/products/meshiq/reviews). [![Shield-shaped badge with the title Milestone at the top, the G2 logo in the upper right, and bold text reading Users Love Us above three red stars.](https://www.meshiq.com/wp-content/uploads/badge_g2_users-love-us.png)](https://www.g2.com/products/meshiq/reviews)[![A badge with the text High Performer and the G2 logo in the top right corner, featuring red and yellow stripes at the bottom.](https://www.meshiq.com/wp-content/uploads/badge_g2_high-performer.png)](https://www.g2.com/products/meshiq/reviews)[![G2 badge with High Performer Enterprise in bold black text in the center, over a white background with yellow, orange, and red stripes at the bottom.](https://www.meshiq.com/wp-content/uploads/badge_g2_high-performer-enterprise.png)](https://www.g2.com/products/meshiq/reviews)[![A badge reading Best Support Small Business with the G2 logo in the top right corner. The badge has a white background and a teal accent at the bottom.](https://www.meshiq.com/wp-content/uploads/badge_g2_best-support-small-business.png)](https://www.g2.com/products/meshiq/reviews) ## Migration success stories Two recent enterprise migrations — different paths, same outcome: zero message loss, on time, on budget. ![A smiling woman in a store uniform uses a tablet while checking produce in the fresh fruits and vegetables section of a grocery store.](https://meshiqdev.wpenginepowered.com/wp-content/uploads/shutterstock_2053746aa431.jpg) Success stories ###### ****Stabilizing and scaling apache ActiveMQ® for enterprise operations.**** A global retailer transformed its messaging infrastructure from an unstable broker network into a predictable, high-performance foundation for growth. [Read More](https://www.meshiq.com/success-stories/stabilizing-apache-activemq-for-enterprise-operations/) ![A young man wearing glasses and a polo shirt is standing in a store, using a tablet. He appears to be focused on his work.](https://www.meshiq.com/wp-content/uploads/featured_success-story_retail.jpg) Success stories ###### ****Taming the broker network – achieving reliable apache ActiveMQ® Operations.**** How a global retailer transformed fragile Apache ActiveMQ® operations into reliable, scalable messaging infrastructure through support and automation. [Read More](https://www.meshiq.com/success-stories/taming-the-broker-network-achieving-reliable-apache-activemq-operations/) ## Ready to deploy mission-critical messaging? Talk to our financial services messaging experts about your ActiveMQ requirements. [Schedule a Free Consultation](https://www.meshiq.com/apache-activemq/enterprise-support/) ## ******Frequently asked questions about technical support****** The questions every enterprise asks before committing to a support partnership. What’s the difference between Standard and Professional? Standard offers 4-hour P1 response during business hours, ideal for non-critical systems. Professional provides 1-hour P1 response 24/7, a named Technical Account Manager, and a dedicated on-call engineer. Most organizations start with Professional once ActiveMQ/Artemis becomes production-critical. Can we start with Standard and upgrade later? Yes. Many customers begin with Standard and scale to Professional as deployments grow or mission-criticality increases. We support mid-cycle upgrades with no setup fees. Do you support multiple instances and environments? Yes. Support plans cover all your ActiveMQ, Artemis, and Camel deployments across production, staging, and dev environments. One plan, comprehensive coverage. What monitoring tools do you use? We integrate with Prometheus, Grafana, Datadog, New Relic, and other standard monitoring stacks. We don’t require proprietary tools. We work with your existing observability platform and add deep broker-level insights.